A free and secure online account can be used to manage Social Security benefits. Account users can also check application status, request a replacement Social Security card, and view notices online. By 2022, more than 64 million people had a my Social Security account, per the Social Security Administration (SSA) blog.
On July 12, 2024, the SSA announced a change affecting many account users. Those who created a my Social Security account before September 18, 2021, must transition to a different type of online account known as a Login.gov. With a Login.gov account, you can continue to access to the SSA’s online services.
According to the SSA’s press release, over 5 million users have already transitioned to a Login.gov account.
The Reason for the Change
The Administration pointed to several reasons for the change, including simplification, compliance with federal standards, and security. The new Login.gov sign-in experience should be easier for users to navigate and intends to modernize users’ online access across agencies.
After providing reassurance that my Social Security is safe, Social Security Commissioner Martin O’Malley emphasized that the change seeks to improve coordination across agencies.
“my Social Security is a safe and secure way for people to do business with us,” Social Security Commissioner O’Malley stated. “We’re excited to transition to Login.gov to access our online services, streamlining the process and ease of use for the public across agencies.”
How to Transition Your Account
To transition your account to Login.gov, sign in to your my Social Security account. Then, you will see a prompt to transition to Login.gov. After linking your account, you should see a confirmation screen. You should then have immediate access to your my Social Security or other services.
If you already have a Login.gov account, you do not need to take any action.
Is the Login.gov Notification a Scam?
You should always be wary of potential scams, particularly when encountering requests to update your credentials online. Fortunately, the notice prompting users to transition to Login.gov is not a scam, but a legitimate announcement from the SSA.
If you have questions about whether you are transitioning your account correctly, consider using the SSA’s resources for help.
Help With Your Account
Although the SSA attempts to make the transition easy, some may encounter difficulties or have questions. For assistance, visit Help | Login.gov, where you can access the 24/7 customer phone and chat support.